1. We will be more than happy to return the item or refund your amount
2. If a customer received a damaged item or not identical to the item which he/she ordered from khanaan then he/she has to complain us within 24 hours of item receiving
3. Inform us at our email address info@khanaan.pk
4. Send us a short video or pictures of received item at above email address
5. A customer has to send the product in original packaging, like with original tags and packaging as received from khanaan.pk
6. Customer has to send the item back to khanaan.pk for return process on his/her own expense ,delivery charges will not be refunded in any case
7. If we receive a return parcel in a bad condition we have a right to send it back to customer
8. Once we receive item back, refund or return would be processed within seven working days
9. We will send return amount directly into customer account
10. For further inquiry you can contact at info@khanaan.pk