Frequently Asked Questions
Q: What is the Delivery Time of a Parcel?
A: Our parcel delivery time is 3-4 working days
Q: Could you deliver same day?
A: We could deliver maximum in 1-2 working days in Lahore
Q: Will it be same as shown in pictures/video?
A: We deliver same items as shown in our pictures/video
Q: What is the procedure of return?
A: If you get anything damaged or not same as shown in picture. Just reach us through our cell number, landline number or through our official email address. We will refund your amount or replace the item with your required item
Q: Is khanaan have any physical shop?
A: We are only doing our business online to deliver parcel at your doorstep
Q: Will courier person tell us before delivering parcel?
A: Our courier person will coordinate with you before delivering your parcel
Q: Can I get refund?
A: Yes, your money will be refunded, if you receive faulty or broken product. Please read our terms and conditions section carefully
Q: Are there any hidden charges?
A: No, Khanaan does not apply any hidden charges upon purchases.
Q: How long will it take to deliver my order?
A: We deliver the order to you in 3-4 working days
Q: How do I cancel my order?
A: If you want to cancel any order, contact us soon after you placed the order, so that we do not start working on the order right away